Legal

Privacy Policy

Last updated: 17 October 2026

This policy explains how JOBXY PTE. LTD. ("Jobxy", "we", "us") collects, uses and discloses personal data through the Jobxy platform at jobxy.sg and our status page at status.jobxy.sg. We are a company incorporated in Singapore, and we handle personal data under the Personal Data Protection Act 2012 (PDPA). The platform is offered for work in Singapore.

In this policy, a company's "crew" is the workers it has accepted or who joined it using its code.

1. What we collect

When you create an account

Your full name and email address
Your password, which we store only in hashed form
When you accepted our Terms of Service and this policy, and which version
If two-step verification is on for your account: the details needed to run it (a key linked to your authenticator app, the public part of any passkey you register and its name, or codes sent to your email, and recovery codes), and a short record of each sign-in attempt

When a worker completes a profile to apply for work

Date of birth
Residential address
Mobile number, and PayNow number if different
NRIC or FIN number
Bank name and bank account number
Nationality or residency status
A profile photograph
Attire size
If you choose to give them: a bank statement, a resume, and an emergency contact's name and phone number
When you gave the consents described in section 3

If you give us an emergency contact, it is shown to employers who accept you. Please make sure that person agrees.

Employer accounts and companies

For each person: name, email address, password and an optional photograph. We do not collect NRIC or bank details from employer accounts.
For a company: its name and logo, its staff and their roles, and, if it takes a paid plan, its billing status. We pass the company name and the owner's email address to our payment provider, which handles card payments. We do not receive full card details.

Created when you use the platform

Job applications, the shifts you choose, and their outcomes
Records an employer enters about work you did for them: attendance, worked hours, and reviews (a rating, descriptive tags and comments)
Reviews you write
Messages and files you send in Jobxy chat, with who sent them and when, and when you were last online
How you use chat's tools: the messages you save or pin, the conversations you mute, and a record when someone mentions you
If you are in a company's crew, a record of each time its staff show your mobile number from a direct message with you: who showed it, and when
If a company downloads a pay sheet that lists work you did for it, a record of the download: who downloaded it, when, for which job, and whether it included your PayNow and bank details
If a company records that it has paid you for a job: the amount and date it recorded, any reference it adds for its own records, and who recorded it
Notifications we send you, and, if you turn on alerts on a device, the details your browser gives us so that we can deliver them
Reports or disputes you raise, and our handling of them

Collected automatically

Your IP address, and the browser and device type your device reports
A record of each device you are signed in on
Which job listings were viewed. For signed-out visitors this is not linked to a person
A security check on our sign-in, registration and password reset forms that tells people from automated programs. It is run by a third-party security provider, which receives your IP address and information about your browser for that purpose
A record of emails we send you (the address, the subject, and whether it was sent), and server logs
Cookies, described in our Cookie Policy

Our status page

You do not need an account to use status.jobxy.sg. If you subscribe to status emails we collect your email address and preferences. If you report a problem we collect what you write, a short description of your browser and device, your email address if you give it, and a scrambled form of your IP address, to limit abuse.

2. Why we collect, use and disclose it

To create, secure and administer your account, and to sign you in
To show job listings and let workers apply for them
To let an employer assess an application, engage and schedule a worker, record attendance and hours, and pay the worker
To identify a worker to an employer that engages them, for payment and for the employer's own records, and to keep one person to one worker account. This is why we collect an NRIC or FIN number
To let companies manage their staff, crew, rosters and plans
To run chat, notifications and reviews
To send you messages about your account, your applications and work, and the platform
To handle reports, disputes and complaints, and to moderate content
To take payment for paid plans
To keep the platform secure, prevent fraud and misuse, and fix problems
To comply with the law, respond to lawful requests, and establish, exercise or defend legal claims

We ask you:

when you create an account, to agree to our Terms of Service and to consent to what this policy describes;
when a worker completes a profile, to consent to our collecting the details in section 1 and disclosing them to employers as section 4 describes, including that an employer who accepts your application, or a company whose crew you are in, can see your NRIC or FIN and bank account number in full in order to pay you, and that an employer you have worked for can download your PayNow number, bank name and bank account number in a pay sheet to pay you for that work; and
when a worker first applies for a job, to consent to employers you work for reviewing you, and to a company you apply to being shown your average rating and tags.

We record when each consent was given. We may also collect, use or disclose personal data without consent where the PDPA allows this.

4. What employers and other users see

Employers

When you apply, before the employer accepts you: your name, email address, photograph, nationality or residency status and attire size. Your NRIC or FIN and bank account number are shown only in part, unless the crew point below applies.
When the employer accepts you: also your NRIC or FIN and bank account number in full, your date of birth, address, contact numbers and emergency contact, and your bank statement if you uploaded one.
While you are in a company's crew: the company's owner, and admins it has allowed to manage its members, can see your mobile number, PayNow number, bank name, bank account number and NRIC or FIN, whether or not you have an accepted application with them, so that they can pay you. This applies while your membership is active or suspended. It ends when the company removes you from its crew or your account is deleted. The same people can also show your mobile number from a direct message with you, to contact you about work, and we record each time they do.
Pay sheets: after a job ends, the employer can download a file listing the work you did for it: your name, email address, the dates, times and hours you worked, your attendance and the pay owed to you. The company's owner, and admins it has allowed to manage its members, can choose to include your PayNow number, bank name and bank account number, so that they can pay you. The file never includes your NRIC or FIN. We record each download. Once downloaded, the file is held by the employer, which is responsible for it.
Payment records: an employer can record that it has paid you for a job. You see the amount and the date in My Jobs. The record is the employer's own statement: Jobxy does not make or check the payment.
Clashing work: if you apply for work that clashes with work you are already confirmed for, we tell the employer that there is a clash and the name of the other job. An employer may learn from this that you work for another company.
An employer that receives your personal data is responsible for how it handles that data. We do not control what an employer does with information after it has seen it.

Reviews

The comments a company writes about you can be seen by that company and by you. Its rating and tags count towards the summary described next.
A company you apply to may be shown your average rating and the tags companies have given you. It is not shown what another company wrote about you.
A review you write about a company is published on the platform, where anyone can read it, without your name. The company you reviewed may be able to tell who wrote it.

Chat

What you write in a conversation, with your name, photograph and when you were last online, can be seen by everyone in that conversation, including after the work has ended. People who manage a company's conversations may see messages that are reported to them.

When someone mentions you, everyone in that conversation sees the mention. When a manager pins a message, everyone in the conversation can see who pinned it. The messages you save and the conversations you mute are never shown to anyone else.

Jobxy staff

Authorised Jobxy staff can access account and company information to run the platform, approve companies, give support, and handle reports and disputes. They read a reported message, or a reported or disputed review, in order to deal with it.

5. Who else we disclose it to

Service providers that process data for us to run the platform: hosting and database, file storage, email delivery, network security and protection against automated abuse, and payment processing.
Authorities and others, where the law requires or allows it, or where it is needed to establish, exercise or defend a legal claim, or to protect someone's safety.
A buyer or successor, if our business or assets are sold, merged or reorganised. This policy continues to apply to your personal data unless you are told otherwise.

6. Transfers outside Singapore

Our main systems are in Singapore. Some service providers process personal data in other countries. We require them by contract to protect it to a standard comparable to the PDPA. If you turn on alerts on a device, your browser's maker delivers them through its own systems, which may be outside Singapore, under its own terms.

7. Security

We use reasonable security arrangements to protect personal data, including encryption of NRIC or FIN and bank account numbers, access controls and restricted staff access. No system is completely secure.

8. How long we keep it

We keep personal data for as long as your account is open and for as long as it is needed for the purposes in section 2, or for legal or business purposes such as keeping records of work done, handling disputes and meeting legal obligations.
When it is no longer needed for those purposes, we delete it or remove the means by which it can be linked to you.
Deleting a message or a conversation removes it from view. We keep a record of it for as long as it is needed for the purposes in section 2.
Status page reports and subscriptions are kept only for as long as they are needed.

9. Your rights

You may ask us:

for access to the personal data we hold about you, and for information about how we have used or disclosed it in the past year;
to correct personal data that is wrong or incomplete. You can change most details yourself in your profile. To correct an NRIC, FIN or bank account number, contact us;
to withdraw consent to our collecting, using or disclosing your personal data. Give us reasonable notice. We will tell you what the likely results are. They may include that we can no longer provide the platform, or part of it, to you, and that we close your account. Withdrawal does not affect what the law allows or requires us to keep.

To stop a company's crew access to your details, ask that company to remove you from its crew, or contact us to withdraw your consent.

We will respond as soon as reasonably possible. If we cannot respond to an access or correction request within 30 days, we will tell you when we will. We may need to confirm your identity first. The law lets us charge a reasonable fee for an access request and refuse some requests. If either applies, we will tell you.

10. People under 18

The platform is for people aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have, contact us and we will take steps to remove it.

11. Changes to this policy

We may change this policy. The date at the top shows when it was last changed. If a change materially affects how we handle your personal data we will tell you, and ask for your consent where the law requires it. We may do this by asking you to accept the updated policy when you next sign in.

12. Contact us

For questions, requests or complaints about personal data, contact our data protection contact:

JOBXY PTE. LTD.
Singapore
Email: privacy@jobxy.sg

You may also contact Singapore's Personal Data Protection Commission.